Frequently Asked Questions

Yes. B & M Towing & Recovery provides towing and recovery 24 hours a day, seven days a week. Call (504) 563-3227 when you need assistance.

Our location is 2815 New Orleans St, New Orleans, LA 70119. Visit our Contact Us page for the map, and call before bringing or collecting a vehicle.

We serve New Orleans, LA, and offer local and long-distance towing. Call with your pickup location and destination to confirm arrangements for your trip.

Call (504) 563-3227 and describe what happened, your location, and the vehicle involved. B & M Towing & Recovery can discuss towing, recovery, or the roadside service you need.

Share the year, make, model, and approximate size of the vehicle. Mention damage, missing keys, a locked steering wheel, or wheels that will not turn so B & M Towing & Recovery can plan the pickup.

Give the street address or road name, direction of travel, nearby exit or landmark, and a safe callback number. Confirm the location with B & M Towing & Recovery; a landmark alone may not identify the correct side of the road.

Ask B & M Towing & Recovery for the current estimated arrival time when you call. Timing depends on your location, traffic, access, equipment, and available trucks; a past review is not an arrival-time guarantee.

Call (504) 563-3227 with the vehicle, pickup location, destination, and any access or recovery difficulties. Ask what the quoted price includes and whether additional work would change it before authorizing service.

Confirm current payment options and when payment is due with B & M Towing & Recovery before service. Do not rely on prices or payment arrangements mentioned in an older customer review.

Check your plan and ask B & M Towing & Recovery about arrangements for your job before dispatch. Direct billing, reimbursement, and coverage depend on the provider and must be confirmed; they are not automatically included.

Call (504) 563-3227 to discuss the requested date, pickup time, and destination. Confirm the booking with B & M Towing & Recovery rather than assuming an online message reserves a truck.

Discuss the destination with B & M Towing & Recovery when arranging the tow. Confirm that the receiving shop can accept the vehicle and explain any gates, closing times, or key handoff requirements.

Have your keys and vehicle information ready, and remove valuables only if it is safe to do so. Tell B & M Towing & Recovery about damage, leaks, low clearance, or access restrictions; do not stand in traffic to prepare the vehicle.

Ask B & M Towing & Recovery before dispatch about passenger capacity and any restrictions. Arrange another ride if needed; do not assume space for passengers, children, pets, or accessibility equipment.

Yes. Use our Contact Us form for a nonurgent question or call (504) 563-3227. For immediate roadside help, phone B & M Towing & Recovery; a form submission does not confirm dispatch.